Terms and conditions
Website Policies & Terms
Effective Date: 15/08/2026
Business Name: Nooran by Pudeur
Website: https://pudeur.co.za/
Email: Nooranbypudeur@gmail.com
WhatsApp/Contact Number: 0697861010
1. Shipping & Delivery Policy
We deliver orders within South Africa using The Courier Guy.
Delivery Fee
A flat delivery fee of R100 applies to all orders delivered within South Africa, unless a promotional offer states otherwise.
Processing Time
Orders are generally processed within [1–3] business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
Once your order has been dispatched, delivery generally takes approximately [1–3] business days, depending on the delivery area and courier availability.
Please note that delivery timeframes are estimates and may be affected by circumstances outside our control, including courier delays, adverse weather, public holidays, incorrect delivery information, or unforeseen logistical issues.
Tracking
Once your order has been dispatched, tracking information will be provided where available.
Customers are responsible for ensuring that the delivery address and contact details provided at checkout are correct.
If an order cannot be delivered because incorrect or incomplete information was provided by the customer, additional delivery charges may apply.
Delayed or Lost Parcels
If your parcel is delayed, please contact us so that we can assist with following up with the courier.
We will make reasonable efforts to assist with courier-related issues, but delivery times are ultimately dependent on the courier service.
2. Returns & Exchanges Policy
We want you to be happy with your purchase and encourage customers to carefully check the product description, size information, colour and other details before placing an order.
Change of Mind
We do not accept returns or exchanges simply because a customer has changed their mind, selected the incorrect size, or no longer wants the item, subject to any rights that may apply to the customer under applicable South African consumer law.
Please ensure that you select your size and colour carefully before completing your purchase.
Defective, Damaged or Incorrect Items
If you receive an item that is defective, damaged, or different from the item you ordered, please contact us as soon as reasonably possible after receiving your order.
Please provide:
- Your order number
- Your name and contact details
- A description of the issue
- Clear photographs of the item and packaging where applicable
We will assess the issue and, where appropriate, arrange a suitable remedy in accordance with applicable consumer law.
Conditions for Approved Returns
Where a return is approved, the item must generally be:
- Unworn and unused
- In its original condition
- Free from perfume, makeup, stains